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Support

Contact Support​

If you have questions, issues, or encounter unexpected behavior, please contact our support team via email:

📧 support.analytics@fino.digital

To help us investigate and resolve your request as quickly as possible, please include as much of the following information as you can.

Required information​

  • Client ID ( identifier you are using to access the API )
  • Request ID ( if available, from response headers or the error code displayed in the Banking Frontend )

If the issue affects a specific user​

  • User ID

Issue description​

Please describe the issue as clearly and precisely as possible, for example:

  • affected endpoint / API path
  • date and time when the issue occurred
  • expected behavior
  • actual behavior
  • relevant error messages or response codes
  • screenshots (if applicable)
  • correlation ID (if available)

The more complete the provided information is, the faster we can analyze and resolve the issue.